Postage & Packaging for UK deliveries: 

 

We use Royal Mail 'Special Delivery' service for UK - Please be aware that deliveries will require a signature.

Each pieces are carefully hand made by Jupitas Jewellery’s own jeweller with many years of experience. Please allow up to 10 – 15 working days for a dispatch from the day of your order has been placed. Some larger pieces or personalized/Bespoke pieces  may take longer and depending on the amount of order there may be a longer wait, which case we will contact you via email.

 

If you need a piece urgently or for a specific date, please contact us and we will do our best to accommodate you.

 

Once you place an order with us, we will send you an order confirmation via email. You will also receive a dispatch confirmation email on the day of shipping for you to look out for the post.

 

All pieces are shipped after thorough quality control, photographed with shipping address for a proof of quality and dispatch.

 

Late & Lost Deliveries:

You are responsible for ensuring that your personal details you provide at payment including delivery address are correct and the most recent.

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot be liable for damage incurred to goods in transit or for non-delivery.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

 

Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

For our Returns policy, please refer to our Terms page.

 

International delivery:

 

Currently we do not offer international shipping and we are working hard to make this possible. But if you are from outside U.K. and would like to place an order, we will do our best to ship out to you using suitable curriers. Please contact us first to discuss shipping fee before placing an order.

Please check your country's import custom charges before confirming your order with us.

When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely.

The actual delivery of the item will be the responsibility of the postal service in the country the items are going to. We cannot be liable for damage incurred to goods in transit or for non-delivery.

Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery cost.

 

Items not received but tracked as being delivered:

 

This often happens when items are delivered to places of work. In some cases, your item might have been delivered to a colleague or post room within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.